Shipping policy

At Elvesta, we are committed to delivering your orders as quickly and seamlessly as possible. We offer 100% Free Shipping on all orders across the United States. Please review our detailed shipping procedures and transit times below.

1. Shipping Rates & Delivery Timeframes

We provide transparent and reliable shipping with no hidden fees or surprise charges at checkout.

Shipping Option Order Processing Time Estimated Transit / Delivery Time Shipping Cost
Free Standard Shipping 1 – 3 Business Days 5 – 8 Business Days FREE ($0.00)

  • Order Cut-Off Time: 5:00 PM (MST) (Monday – Friday)

  • Total Estimated Delivery Time: 6 – 11 Business Days (Processing Time + Transit Time)

⚠️ Note: Business days refer to Monday through Friday, excluding official federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.

2. Order Tracking Process

Once your order is processed and dispatched from our warehouse, you will automatically receive a Shipping Confirmation Email containing your tracking number and a direct link to track your shipment in real time.

Please allow 24 to 48 hours for the carrier’s tracking details to update online after receiving your tracking notification.

3. Shipping Destinations & Limitations

  • We currently ship to physical addresses within the United States.

  • We do not ship to P.O. Boxes, APO/FPO military addresses, or international addresses at this time.

4. Address Changes & Order Modifications

If you need to change your shipping address or modify your order details, please contact us immediately at support@elvesta.shop within 12 hours of placing your order.

Once an order has entered the processing or shipping phase, we are unable to alter the destination address or cancel the shipment.

5. Lost, Delayed, or Stolen Packages

While we strive to ensure timely delivery, unexpected weather events or carrier delays may occasionally cause minor transit hold-ups.

  • If your package has not arrived within 12 business days after receiving your shipping confirmation, please reach out to us at support@elvesta.shop.

  • If tracking shows your package was delivered but you cannot locate it, please check with family members, neighbors, or your local carrier service first before contacting our support team.

6. Contact Information

If you have any questions or require support regarding your shipment, please feel free to reach out to our dedicated customer service team:

  • Store Name: Elvesta

  • Website: https://elvesta.shop

  • Customer Support Email: support@elvesta.shop

  • Customer Support Phone: +1 (928) 638-5442

  • Business Address: 746 W Southern Ave, Mesa, AZ 85210, United States

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)