Shipping policy

At Elvesta, we are committed to delivering your special occasion dresses with care, reliability, and attention to detail. Whether you are shopping for a flower girl dress, party dress, wedding dress, graduation dress, or short prom dress, we want your order to arrive safely and on time.

Order Processing Time

All orders are carefully reviewed, prepared, and processed before shipment.

Our standard order processing time is 1–3 business days after your order is successfully placed.

Please note that processing time may be slightly longer during holidays, promotional periods, or high-demand seasons.

Shipping Time

Estimated delivery time may vary depending on your location and the shipping carrier.

Standard shipping usually takes 5–8 business days after your order has been processed and shipped.

Delivery times are estimates only and may be affected by factors outside our control, such as weather conditions, carrier delays, customs processing, or incorrect shipping information.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking number to follow your package’s delivery progress. Please allow some time for tracking details to update after the carrier receives your package.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Elvesta is not responsible for delays or lost packages caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@elvesta.shop.

Shipping Rates

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Elvesta may offer free shipping promotions. Any free shipping offer will be clearly shown on our website or during checkout.

Delayed or Lost Packages

We do our best to ensure every order reaches our customers smoothly. However, once a package has been handed over to the shipping carrier, delivery timing may be affected by the carrier’s operations.

If your order is significantly delayed or tracking has not updated for several days, please contact us at info@elvesta.shop, and we will assist you in checking the status of your shipment.

Damaged Packages

If your package arrives damaged, please contact us immediately with your order details and clear photos of the package and item.

Our support team will review the issue and help provide the best possible solution.

International Shipping

Elvesta may offer shipping to selected international locations. International delivery times may vary depending on destination, customs clearance, and local delivery services.

Customers are responsible for any customs duties, taxes, or import fees that may apply according to their country’s regulations.