FAQS

1. What type of products does Elvesta offer?

Elvesta offers elegant dresses for special occasions, including Flower Girl Dresses, Party Dresses, Wedding Dresses, Graduation Dresses, and Short Prom Dresses.

2. How long does order processing take?

Orders are usually processed within 1–3 business days after your order is successfully placed. During holidays or high-demand seasons, processing may take slightly longer.

3. How long does shipping take?

Standard shipping usually takes 5–8 business days after your order has been processed and shipped. Delivery times may vary depending on your location and the shipping carrier.

4. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can follow your package.

5. Can I change or cancel my order after placing it?

Please contact us as soon as possible at info@elvesta.shop if you need to change or cancel your order. Once an order has been processed or shipped, changes or cancellations may not be possible.

6. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unworn, unused, with original tags, in its original packaging, and must include proof of purchase.

7. How do I start a return?

To start a return, please contact us at:

Email: info@elvesta.shop

If your return is approved, we will provide return instructions and details on where to send your package.

8. Can I return sale items or gift cards?

Unfortunately, sale items and gift cards are not eligible for return.

9. What should I do if I receive a damaged or wrong item?

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@elvesta.shop with your order details and photos of the issue.

10. Do you offer exchanges?

The fastest way to exchange an item is to return the original item first. Once your return is accepted, you can place a new order for the item you want.

11. When will I receive my refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

12. What if my refund is delayed?

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: info@elvesta.shop

13. Do you ship internationally?

Elvesta may offer shipping to selected international locations. International delivery times may vary depending on destination, customs processing, and local delivery services.

Customers are responsible for any customs duties, taxes, or import fees that may apply.