FAQS

Welcome to the Elvesta FAQ page. Here you’ll find answers to the most common questions about our products, orders, shipping, and return policies. If you can’t find what you’re looking for, please feel free to reach out to our customer support team!

📦 Orders & Purchases

1. How do I place an order?

Simply browse our products, select your desired size/color, click Add to Cart, and proceed to checkout. Follow the step-by-step instructions to enter your shipping details and complete your payment securely.

2. Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change your shipping address or cancel an order, please email us at support@elvesta.shop within 12 hours of placing your order. Once an order has entered processing or shipment, modifications cannot be made.

3. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover) and major secure online payment options offered at checkout.

🚚 Shipping & Delivery

4. Do you offer Free Shipping?

Yes! We offer 100% Free Standard Shipping on all orders across the United States with no minimum purchase required.

5. How long will it take to receive my order?

  • Order Processing Time: 1 – 3 business days (Monday – Friday).

  • Transit / Delivery Time: 5 – 8 business days (Monday – Friday).

  • Total Estimated Delivery Time: 6 – 11 business days.

6. How can I track my order?

Once your order ships, we will send you a Shipping Confirmation Email with a tracking number and a link to trace your package in real time. Please allow 24–48 hours for tracking information to update.

🔄 Returns & Refunds

7. What is your return policy?

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return. Items must be unworn, unwashed, in original condition, and with all original tags attached.

8. How do I start a return?

To initiate a return, email us at support@elvesta.shop with your Order Number and reason for return. Once approved, our support team will provide you with the return authorization and shipping instructions.

9. How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are credited back to your original payment method within 5 to 7 business days.

📏 Sizing & Products

10. How do I choose the right size?

Detailed sizing notes and guidelines are available on each product description page. Since many of our trendy fashion items follow Asian sizing standards (which run 1 to 2 sizes smaller than US/EU standards), we recommend checking the size charts carefully or choosing one size up if you are between sizes.

11. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please inspect it and contact us immediately within 48 hours of delivery at support@elvesta.shop with clear photos/videos of the issue. We will arrange a free replacement or issue a full refund.

📩 Contact & Support

  • Store Name: Elvesta

  • Customer Support Email: support@elvesta.shop

  • Customer Support Phone: +1 (928) 638-5442

  • Business Address: 746 W Southern Ave, Mesa, AZ 85210, United States

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)