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Payment Policy

At Elvesta, we strive to provide a secure, seamless, and transparent shopping experience. This Payment Policy outlines the accepted payment methods, billing practices, and security measures enforced on elvesta.shop.

1. Accepted Payment Methods

We accept all major credit cards, debit cards, and secure digital payment gateways. All prices listed on our website are in US Dollars (USD).

You can securely pay for your order using:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • Secure Checkout Services: Major encrypted merchant services provided at checkout

⚠️ Note: We do not accept Cash on Delivery (COD), personal checks, money orders, or bank wire transfers.

2. Payment Security & PCI Compliance

Your payment security is our highest priority.

  • 256-bit SSL Encryption: Our storefront utilizes 256-bit Secure Sockets Layer (SSL) encryption technology to protect your sensitive billing information during transmission.

  • PCI-DSS Compliant: Our checkout system adheres to the highest level of Payment Card Industry Data Security Standards (PCI-DSS Level 1 compliance).

  • Data Privacy: Elvesta does not collect, store, or view your full credit card details. All transactions are processed directly through secure, accredited payment gateways.

3. Billing Information & Order Authorization

  • Payment Timing: Your payment method will be charged in full immediately upon placing your order.

  • Billing Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Verification Holds: If your billing address does not match the address registered with your bank or credit card provider, your order may be temporarily flagged or placed on hold until billing identity can be verified.

4. Currency & Taxes

  • Currency: All transactions are processed in United States Dollars ($USD).

  • Sales Tax: Applicable state and local sales taxes will be calculated automatically at checkout based on your shipping destination within the United States.

5. Refunds & Billing Disputes

  • All refunds for returned or canceled items are issued directly back to the original payment method used during purchase.

  • Once a refund is processed by our team, it typically takes 5 to 7 business days to reflect on your credit card or bank account statement.

  • If you notice an unrecognized charge or billing discrepancy, please contact our support team immediately at support@elvesta.shop before initiating a bank chargeback so we can resolve the issue swiftly.

6. Contact Information

If you have any questions or concerns regarding our Payment Policy, please contact our customer service team:

  • Store Name: Elvesta

  • Website: https://elvesta.shop

  • Customer Support Email: support@elvesta.shop

  • Customer Support Phone: +1 (928) 638-5442

  • Business Address: 746 W Southern Ave, Mesa, AZ 85210, United States

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)