Refund policy
At Elvesta, customer satisfaction is our top priority. We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made on elvesta.shop.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, unwashed, and in the same condition that you received it.
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The item must be in its original packaging with all original tags and labels attached.
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You must provide a valid receipt or proof of purchase (such as your order confirmation email or order number).
2. Non-Returnable / Final Sale Items
Certain types of items cannot be returned due to hygiene and safety standards:
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Custom-made, personalized, or made-to-order products.
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Intimate apparel, swimwear, bodysuits, and undergarments.
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Gift cards or downloadable digital products.
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Items marked as "Final Sale" or clearance items.
3. Damages, Defective, and Incorrect Issues
Please inspect your order upon arrival. If your item is defective, damaged in transit, or if you received the wrong item, please contact us immediately within 48 hours of delivery at support@elvesta.shop with:
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Your Order Number.
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Clear photos or a short video showing the defect or damage.
Once verified, we will arrange a free replacement or issue a full refund, including any applicable shipping charges.
4. How to Initiate a Return
To start a return, please follow these steps:
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Contact our customer support team at support@elvesta.shop with your order number and the reason for the return.
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If your return request is approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and the exact return shipping address.
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Package the item securely with the original order invoice inside.
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Ship the package using a trackable shipping service and email us the tracking number.
⚠️ Note: Items sent back to us without first requesting a return will not be accepted.
5. Return Shipping Fees
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Defective, Damaged, or Incorrect Items: Elvesta covers $100\%$ of the return shipping costs.
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Customer Preference / Change of Mind / Incorrect Size Choice: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us at support@elvesta.shop to inquire about direct size/color exchanges.
7. Refund Process & Timelines
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.
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Processing Delays: Please note that your bank or credit card company may require additional time (typically $3\text{--}5\text{ business days}$) to post the refund to your account statement.
8. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account or credit card statement again.
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Contact your credit card company or bank; it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at support@elvesta.shop.
9. Contact Information
If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer support team:
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Store Name: Elvesta
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Website: https://elvesta.shop
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Customer Support Email: support@elvesta.shop
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Customer Support Phone: +1 (928) 638-5442
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Business Address: 746 W Southern Ave, Mesa, AZ 85210, United States
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Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)