Refund policy

At Elvesta, customer satisfaction is very important to us. We want you to feel confident and happy with your purchase. If you are not fully satisfied with your order, you may request a return within 30 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition as received
Unworn, unused, and undamaged
With original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: info@elvesta.shop

If your return request is approved, we will provide you with return instructions, including how and where to send your package.

Returns should be sent to the following address:

Elvesta
70 Orchard St
New York, NY 10002
United States

Please note: Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@elvesta.shop so we can review the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Custom or personalized products
Special order items
Gift cards
Sale items

If you have any questions about whether your item is eligible for return, please contact us before starting a return request.

Exchanges

The fastest way to exchange an item is to return the original item first. Once your return is approved, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: info@elvesta.shop